We are serving customers all over the world. Due to the nature of ordering on the Internet it is not possible for you to specify a delivery date, however, you can nominate an alternative delivery address if this is more convenient. Simply fill in an alternative delivery address when you place your order.

Shaba Hair & Cosmetics will not be responsible for items misplaced, damaged or lost by the fault of the delivery carrier.

Undelivered parcels

Delivery carriers may deem your parcels undelivered for a number of reasons including:

Incorrect Address: if your address is incorrect, the carrier will not be able to deliver the parcel. Please check your delivery address carefully and make sure it is correct when placing your order as Shaba Hair & Cosmetics will not accept responsibility for incorrect, incomplete or insufficient delivery address details.

Failed delivery attempt: our carriers will usually attempt to deliver your parcel more than once and may try to contact you on the details provided, including by telephone. if the delivery is unsuccessful, it will be returned to us.

If the parcel is returned to us, we will process a refund, excluding the cost of delivery. If you would like the parcel to be redelivered, you will need to pay for postage again.

No sold product will be returned to get refund, it can be exchange with other product only even if in the same condition as its dispatched.

Next day delivery

Next day delivery will not be processed on Fridays, Saturdays, Sundays and any public holidays.

Next day delivery will be processed the same day as long as it meets the following criteria:

* Delivery postal address is in the Belgium

* Order is placed before 9am

* All items are in stock

* Your payment has been accepted and cleared by our payment processing service provider.

Shaba Hair & Cosmetics will send items out for next day delivery but cannot accept responsibility for any delays caused by the carrier.

Important Information

Shaba Hair & Cosmetics will not be responsible for the deliveries sent by Non-Trackable Carrier. Its totally on the customer’s interest how they want their parcel to be received & pay accordingly at the time of selecting carrier in Shipping charges option to minimize the risk.

Any damage goods must be reported within 3 days of receiving the products or else, Shaba Hair & Cosmetics would not be liable for the products. Also, Shaba Hair & Cosmetics can refuse to take returns in any case due to COVID-19 health & safety.